Delivery and Returns policy

Delivery

Our goal at Commins & Co Jewellers, is to ensure your purchase arrives with you in perfect condition and as soon as possible.
In general, all delivery is through registered post and typically arrives within 1-5 working days.
If your item is being custom designed, the time may vary to up to 5 weeks. However, we will update you with an accurate expected arrival date.

Delivery charges are as follows:

Republic of Ireland     3-4 working days             Free

Europe                        7-10 working days           €45.00

Rest of world              10-15 working days         €45.00

All EU orders include 23% VAT.
Non-EU orders are exclusive of 23% VAT.
All duties and taxes on import to a non-EU destination must be covered by the customer.

Commins & Co Jewellers have the right to revise and amend this delivery information when necessary.

Returns Policy

Exchanges or refunds are possible within 28 days of purchase.
However, this period starts on the day you receive an email stating your order has been dispatched.
Please contact us by phone or email in advance of a return.
This will also allow us to arrange the return of the item within our own stock system.

Change of Mind

Our goal at Commins & Co Jewellers to to ensure our customers love their piece jewellery.
Please take care when ordering your jewellery, in particular with rings.
However, some rings cannot be resized and need to be remade to fit perfectly.
It is important that the correct size is ordered.
If you are not sure which size to order, please feel free to get in touch for guidance.

Items can be returned to our Jewellers in Powerscourt Townhouse in Dublin City centre
They can be exchanged or refunded within 28 days.
Returns can also be posted back if the customer bears the cost of return shipment and insurance.
Any items being returned to us must be insured.
We cannot accept any courier charges on delivery of an item to us. Returns must be made through the post office unless the customer covers a courier cost.
Please note that return post by courier would be the safest way of ensuring the item makes it back to us.
For exchanges, the shipment cost of any newly desired item plus any import tax or duties must be covered by the customer if based outside the Republic of Ireland.

Bespoke made pieces and special order items cannot be exchanged.
Assuming there is no manufacturing fault, they may only be returned on a case by case basis.
In general, engraved items are non-returnable and non-refundable.
This depends on the item. A re-polish fee may be incurred.

Faulty Returns

For returns that are faulty outside the 28 day period, our workshop will examine returned items carefully.
We expect not to find proof of interference with the jewellery when we examine it for a manufacturing problem.
However, if this is the case, we cannot accept it back and will have to post it back to you.
Faulty items will only be accepted back if they were delivered damaged. They are also accepted if a fault shows up within the guarantee period of 12 months.
If this is the case we will arrange a free repair, replacement or refund. We will also cover the cost of any items shipped to you as a result.

Warranty

All items sold by Commins & Co Jewellers come with a 1 year warranty. This covers any manufacturing defects. All of our jewellery is made to a very high standard and any wear and tear or damage after delivery is the customer’s responsibility. Any work carried out on the item by a third party will invalidate your warrenty.
Contact us immediately, if at any time there is an issue with your jewellery piece so that we can advise you accordingly. We strongly recommend that you fully insure your diamond jewellery with your home insurance company. Loss of any items does not fall under our warranty.

What You Should Know About Returns

  •  If you return a piece of jewellery that was bought on sale, we can only offer you the price you paid for it, not the full price.
  • For hygiene reasons, we can’t accept returned pierced earrings.
  • However, we cannot accept returned jewellery that has been worn or shows any signs of wear.
  • If you return an item to us after the 28 day period is over, we may still refund you at our discretion or offer store credit.
  • Refunded money will be restored to the original credit card used to purchase ASAP or within 30 days of your order.
  • Our refund policy does not affect your statutory right
  • Commins & Co Jewellers have the right to revise and amend this returns policy from time to time.